The Copilot governance challenge: same tool, different risks
The EU AI Act does not classify tools — it classifies use cases. Microsoft 365 Copilot is a general-purpose AI assistant. When your HR team uses it to summarise 200 CVs and produce a shortlist recommendation, that use case is Annex III Category 4 high-risk, even though the underlying technology is the same word-processing assistant your marketing team uses to draft blog posts.
This means you cannot rely on Microsoft's general Copilot compliance documentation as proof that your specific deployment is compliant. You need to map your internal use cases against the Annex III categories.
Microsoft's EU AI Act compliance position
Microsoft has committed to EU AI Act compliance for its AI products and publishes compliance documentation through its Trust Center. For Copilot specifically, Microsoft is positioning the product as a general-purpose AI assistant that does not autonomously make decisions — it assists human decision-makers. This framing is accurate for standard use cases.
However, when Copilot's output directly informs an employment or credit decision — even as a summary or recommendation — the deployer (your organisation) takes on high-risk obligations regardless of Microsoft's product positioning.
Frequently asked questions
We use Copilot to help write job descriptions, not to screen candidates. Is that high-risk?
No. Using AI to draft job descriptions is a content generation task — it does not make assessments about individuals. Article 50(2) may apply if the job description is published and could be mistaken for purely human-authored content, but this is a minor disclosure requirement, not a high-risk obligation. The high-risk classification arises when AI assists in assessing or ranking specific individuals.
Our managers use Copilot to help write performance reviews. Is that high-risk?
Yes, if the performance review influences decisions about the employee's working conditions, salary, promotion, or continuation of employment. Using AI to assist in performance documentation that affects employment decisions is Annex III Category 4. You need to inform employees that AI assists in their performance review process and ensure a human reviews and can override the AI-assisted assessment.
We have Microsoft's Copilot terms of service which say it complies with EU law. Isn't that enough?
No. Microsoft's contractual compliance commitments cover their role as provider. Your deployer obligations are separate and cannot be contractually transferred to Microsoft. Even if Microsoft's product is fully compliant, you still must add candidate/worker disclosure, ensure human oversight in your processes, and retain logs for high-risk use cases. Compliance terms in a SaaS contract do not discharge your regulatory obligations.